doncrawley.com Here's an obvious statement: Conflict is a fact of life, especially at work. Our challenge is in deciding how best to deal with conflict. You have to deal with it, even if your choice is to avoid it. Conflict resolution involves negotiating skills, empathy, listening, compassion, and treating all parties with dignity and respect. Successful conflict resolution involves considering many factors including the personalities of the people in conflict and the nature of the conflict. You have to consider whether the conflict is serious enough to merit your attention or if it's something to delegate. You must also consider the potential impact of the conflict on your workplace. Does the conflict have the potential to disrupt operations or affect customers?
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