[PARTNERED] This session will cover how successful organizations leverage intelligent operations to drive efficiency, agility and performance for all levels of employees across departments, functions and business units, and not just for a centralized IT team. How backend operations can increase high-value productivity by robots taking over. Will this give a window to employees to focus on more critical matters at hand. Standardization and automated redesign of processes can make them constant and accurate, bringing down margin for errors. Use of RPAs can bring down quality costs through real-time error prevention. How companies can design an automated system with legacy software and choosing the right process/ function in the success of the automation journey. By automating critical processes and using intelligent bots to enable shorter processing times, quick complaint redressal and feedback, and 24X7 support, organizations can offer improve the overall customer experience at every step of the customer journey.
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