In this video we are going to show a key element used in Lean Six Sigma projects: The voice of the customer.
The following topics are covered:
1. What is VOC
2. Why is so important to listen customer needs?
3. Customer identification
4. Data collection tools
5. Customer expectations
6. Voice of the Customer
7. CTQ tree
8. Example 1
9. Example 2
- Critical to quality VOC to CTQs lean six sigma training ( Download)
- Voice of Customer(VOC)-Critical to Quality (CTQ) - translate VOC to CTQ - Lean Six Sigma ( Download)
- Lean - Six Sigma Training - 008 Critical to Quality Characteristics CTQs ( Download)
- Introduction to Critical to Quality (CTQ) Characteristics (Lean Six Sigma) ( Download)
- VOC to CTQ EXAMPLE -1.(1-TO-1 Session with Dr. Lean Murali) ( Download)
- The 3 steps for Critical to Quality (CTQ) ( Download)
- Understand VOC & CTQ in Simple Form | Quality Concepts | Lean Six Sigma ( Download)
- Critical To Quality (CTQ): Detailed Illustration With Practical Example | CTQ Tree | CTQ Flowdown ( Download)
- Voice of Customer VOC and Critical to Quality CTQ factors ( Download)
- Quality, VOC and CTQs (2 of 3) ( Download)
- CTQ Critical To Quality for Six Sigma Green Belt | Six Sigma Green Belt Course | OpexGURU ( Download)
- VOC vs CTQ ( Download)
- DMAIC - VOB/VOC ( Download)
- Quality, VOC and CTQ (1 of 3) ( Download)
- Critical To Quality Characteristics (CTQs) and Why identify CTQs | Lean Six Sigma Complete Course. ( Download)
