doncrawley.com In dealing with customers, colleagues, and others, let's assume good intent. Now, to be clear, I'm not naive enough to think that no one has bad intent. I just believe, deep in my heart, that most people have good intent in whatever they do. I believe that most people are honest, compassionate, hard-working, and want the best for themselves and everyone else. I tend not to hear insults and petty criticism and, when I do, I usually ignore them. You can't really know intent.
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