Trying To Understand Intent Customer Service Training 101

doncrawley.com In dealing with customers, colleagues, and others, let's assume good intent. Now, to be clear, I'm not naive enough to think that no one has bad intent. I just believe, deep in my heart, that most people have good intent in whatever they do. I believe that most people are honest, compassionate, hard-working, and want the best for themselves and everyone else. I tend not to hear insults and petty criticism and, when I do, I usually ignore them. You can't really know intent.